Our invoices are handled by Billecta, which sends out invoices by e-mail or e-invoice. They also keep track of our bank transfers so that incoming payments are registered as soon as possible. In the event of non-payment, they send out reminders and handle debt collection cases.
Billecta also provides an online invoicing service where each case can be followed. On all invoices, there is a link to this invoice service, and via this link, information is pre-filled so that login is possible with just one click. Here, you can also download invoices and much more.
Credit period
For credit-approved customers, all invoices are issued with 30 days net. For most services, the invoice is sent in advance and is due before the beginning of the period, some services (for example bandwidth consumption or servers with hourly measurement of resource utilization) are invoiced in arrears with 30 days net. Non-payment is not an acceptable form of cancellation of service.
Customers who shop and manage services themselves via my.rackfish.com have advance payment. This means that services are not activated until payment is received and can be turned off if payment is not received.